Security and Privacy – Camio

Firewall Hostnames for Camio Devices

For reliable operation, ensure that the following hostnames are whitelisted in your firewall settings:

How can I disable sharing via link and downloads?

To disable sharing via links and downloads, navigate to the settings in your Camio account and adjust the sharing permissions accordingly.

How can I share a group of cameras?

You can share a group of cameras by creating a group in your account and then selecting the cameras you want to share. Use the share option to generate a link.

How does Camio detect tailgating without PII or biometrics?

Camio uses advanced algorithms and sensory data to identify unusual patterns which indicate tailgating, ensuring no personal identifiable information (PII) is used.

How do I switch my account to use Google for sign in?

To switch to Google sign in, go to your account settings and link your Google account by following the prompts.

How do I enable two-factor authentication (2FA or 2-Step Verification)?

You can enable 2FA by going to your security settings and following the instructions to set up two-factor authentication.

Why isn't Camio Box working on my corporate network?

Check with your network administrator to ensure that necessary firewall settings and permissions are configured correctly to allow Camio Box communications.

Which servers does Camio Box access in its outbound network requests?

Camio Box accesses several cloud servers for streaming and storage which requires specific ports to be open in your network settings.

Can anyone else see my videos?

By default, your videos are private to your account unless you share them explicitly. Review your sharing settings to control visibility.

Can I use Google Workspace Groups to control access to accounts?

Yes, Google Workspace Groups can be integrated to manage user permissions effectively within your Camio account.

How do I make a Group the owner of an account?

To assign a group as the account owner, access the account settings and change the ownership settings accordingly.

What's the best way to use Groups to control access to video?

Creating groups based on roles within your organization allows for streamlined access management. Assign videos to groups corresponding to their access needs.

How does Camio secure my encrypted video content?

Camio uses encryption protocols to secure your video content both in transit and at rest, ensuring only authorized users can access it.

When I label Croppings for training data, can any other person see those images?

No, labelling images for training data is confidential and only visible to users with appropriate permissions in your account.

How is my credit card protected?

Camio uses PCI-compliant services to handle credit card information securely, using encryption and secure processing methods.

How do I reset my password?

To reset your password, go to the login page and click on "Forgot Password". Follow the instructions to receive a reset link.

How do I permanently delete my video and images?

To permanently delete videos and images, go to your media library, select the items, and choose the delete option. Confirm the action when prompted.

How do I delete my account?

If you want to delete your account, contact Camio support or follow the account deletion procedure in the settings.

Why am I getting an error when signing in with my Google Account?

Ensure that your Google Account permissions are set correctly and that the correct login details are being used. Check for any account issues with Google as well.

How do Camio support diagnose camera problems if they cannot see my video?

Camio support utilizes logs, network diagnostics, and user-reported issues to troubleshoot camera problems effectively.

How do I change the email address associated with my account?

To change your email address, visit your account settings and update your email under the profile section. Confirm the change via your new email.

How do I unsubscribe from email?

To unsubscribe, follow the link provided in any email sent from Camio, or adjust your email preferences in your account settings.

Camio third party service providers

Camio partners with various third-party service providers to enhance functionality and integration capabilities within its platform.

Why is it safe to enter a password to connect to Openpath?

Camio ensures secure connections using encrypted communication protocols for safe data transfer when connecting with Openpath.

How do I share search results via link?

You can share search results by generating a link from your search results page and sending that link to the intended recipients.

How do I restrict access to a link I've shared?

To restrict access, go to the share settings of that link and adjust who can view or edit the content.