Troubleshooting – Camio
Tips to resolve common problems.
- How do I see the count of all streams across all locations?
- How do I replace a camera?
- What's the maximum length of a camera name?
- What is the minimum Pixels Per Foot (PPF) for counting people and vehicles?
- How can I change the minimum distance and duration for social distancing detection?
- What is the minimum PPF for mask detection?
- How do I exclude reflections of people from social distancing detection?
- How do I see all Group accounts that have shared with me as a member of the Group?
- How can I improve the object classification in my feed?
- Do I lose my thumbs up/down training when Events are deleted?
- The Guest I added can't view my account. Why?
- I've been added as a Guest on an account I don't want to see regularly. How can I remove it?
- Why am I not getting alerts?
- Email verification failed. Now what?
- They replaced my WiFi router. Now what?
- How do I factory-reset my Sharx SCNC3605, SCNC3805, SCNC3905 outdoor camera?
- How can I get remote desktop support from Camio?