## Partner Setup

- [What's the technical overview of Camio?](https://help.camio.com/hc/en-us/articles/360000267363-What-s-the-technical-overview-of-Camio)
- [How do I set up my own site powered by Camio?](https://help.camio.com/hc/en-us/articles/115005628023-How-do-I-set-up-my-own-site-powered-by-Camio)
- [What does a private-labeled site powered by Camio include?](https://help.camio.com/hc/en-us/articles/4409996603796-What-does-a-private-labeled-site-powered-by-Camio-include)
- [What are the options for billing and invoicing?](https://help.camio.com/hc/en-us/articles/360022373312-What-are-the-options-for-billing-and-invoicing)
- [How do I connect Camio to my Stripe account?](https://help.camio.com/hc/en-us/articles/115005627603-How-do-I-connect-Camio-to-my-Stripe-account)
- [What determines the price of Camio?](https://help.camio.com/hc/en-us/articles/360016014751-What-determines-the-price-of-Camio)

### Support

- [How do I test changes to a 3D Grid?](https://help.camio.com/hc/en-us/articles/34136245170836-How-do-I-test-changes-to-a-3D-Grid)
- [How can I get help from the Camio team with a bug or issue?](https://help.camio.com/hc/en-us/articles/28019293286932-How-can-I-get-help-from-the-Camio-team-with-a-bug-or-issue)
- [How many DIY Detectors can run concurrently at the edge?](https://help.camio.com/hc/en-us/articles/20014816297236-How-many-DIY-Detectors-can-run-concurrently-at-the-edge)
- [Edge, Hybrid, and Cloud Deployments](https://help.camio.com/hc/en-us/articles/20013845148564-Edge-Hybrid-and-Cloud-Deployments)
- [Camio Description of Services](https://help.camio.com/hc/en-us/articles/17505572118420-Camio-Description-of-Services)
- [What are the prerequisites for Tier 2 support?](https://help.camio.com/hc/en-us/articles/4416147983380-What-are-the-prerequisites-for-Tier-2-support)

### Developer Tools

- [How are Hooks processed?](https://help.camio.com/hc/en-us/articles/29940293480980-How-are-Hooks-processed)
- [How do I create a Physical Access Control System integration? (Developer's Guide)](https://help.camio.com/hc/en-us/articles/4409631039892-How-do-I-create-a-Physical-Access-Control-System-integration-Developer-s-Guide)
- [Can I use the web app without any login / sign-in prompt?](https://help.camio.com/hc/en-us/articles/360028831872-Can-I-use-the-web-app-without-any-login-sign-in-prompt)
- [How do I exclude specific cameras from Hook callbacks?](https://help.camio.com/hc/en-us/articles/360026927031-How-do-I-exclude-specific-cameras-from-Hook-callbacks)
- [How do I limit Hook callbacks to certain times of day?](https://help.camio.com/hc/en-us/articles/360026647132-How-do-I-limit-Hook-callbacks-to-certain-times-of-day)
- [How do I register callback endpoints for my domain?](https://help.camio.com/hc/en-us/articles/360025233632-How-do-I-register-callback-endpoints-for-my-domain)

## Camio Box

### Setup

- [How to set up a Camio Flex VM Minimal in VMware Workstation?](https://help.camio.com/hc/en-us/articles/37932174989972-How-to-set-up-a-Camio-Flex-VM-Minimal-in-VMware-Workstation)
- [How to set up a Camio Flex VM in VMware ESXi/vSphere?](https://help.camio.com/hc/en-us/articles/37212979064852-How-to-set-up-a-Camio-Flex-VM-in-VMware-ESXi-vSphere)
- [How do I tune my Camio Flex VM to match the number of connected video streams?](https://help.camio.com/hc/en-us/articles/34598010687892-How-do-I-tune-my-Camio-Flex-VM-to-match-the-number-of-connected-video-streams)
- [What do the LED indicator lights on the 1130A mean?](https://help.camio.com/hc/en-us/articles/20474315573396-What-do-the-LED-indicator-lights-on-the-1130A-mean)
- [Installation and Setup for Gyms](https://help.camio.com/hc/en-us/articles/19433567888788-Installation-and-Setup-for-Gyms)
- [What hostnames must a firewall permit for use of Camio Flex](https://help.camio.com/hc/en-us/articles/11402956189460-What-hostnames-must-a-firewall-permit-for-use-of-Camio-Flex)

### Cameras, DVRs, NVRs, VMSs

- [How do I connect the Milestone AI Bridge to Camio?](https://help.camio.com/hc/en-us/articles/30652732649236-How-do-I-connect-the-Milestone-AI-Bridge-to-Camio)
- [How do I transfer cameras to a new Camio Box?](https://help.camio.com/hc/en-us/articles/12097546906772-How-do-I-transfer-cameras-to-a-new-Camio-Box)
- [How do I connect the Milestone VMS to Camio?](https://help.camio.com/hc/en-us/articles/360036527431-How-do-I-connect-the-Milestone-VMS-to-Camio)
- [Can I import cameras from a CSV file?](https://help.camio.com/hc/en-us/articles/360000805563-Can-I-import-cameras-from-a-CSV-file)
- [How do I export cameras as a CSV file?](https://help.camio.com/hc/en-us/articles/360000807723-How-do-I-export-cameras-as-a-CSV-file)
- [How do I create a CSV file for bulk import setup of video streams?](https://help.camio.com/hc/en-us/articles/360000806023-How-do-I-create-a-CSV-file-for-bulk-import-setup-of-video-streams)

### Advanced Topics

- [Why Camio can't provide a static list of IP addresses to allowlist](https://help.camio.com/hc/en-us/articles/50351429449108-Why-Camio-can-t-provide-a-static-list-of-IP-addresses-to-allowlist)
- [Preview: Bring Your Own Storage (BYOS) with Wasabi Cloud Storage](https://help.camio.com/hc/en-us/articles/20806643400084--Preview-Bring-Your-Own-Storage-BYOS-with-Wasabi-Cloud-Storage)
- [Time Zone Abbreviations and Names supported by Query Parser](https://help.camio.com/hc/en-us/articles/20287419628564-Time-Zone-Abbreviations-and-Names-supported-by-Query-Parser)
- [Bring Your Own Storage (BYOS) with AWS S3 Cloud Storage](https://help.camio.com/hc/en-us/articles/14247684520980-Bring-Your-Own-Storage-BYOS-with-AWS-S3-Cloud-Storage)
- [Can Camio boxes support NIC bonding?](https://help.camio.com/hc/en-us/articles/10832677758356-Can-Camio-boxes-support-NIC-bonding)
- [Bring Your Own Storage (BYOS) with Backblaze B2 Cloud Storage](https://help.camio.com/hc/en-us/articles/9040627493268-Bring-Your-Own-Storage-BYOS-with-Backblaze-B2-Cloud-Storage)

### Troubleshooting

- [Card Replacement and Re-Registration Instructions for the Camio Flex 1132A - RPI5](https://help.camio.com/hc/en-us/articles/46192908792212-Card-Replacement-and-Re-Registration-Instructions-for-the-Camio-Flex-1132A-RPI5)
- [How do I fix my Hikvision NVR's garbled RTSP streams?](https://help.camio.com/hc/en-us/articles/4413678577300-How-do-I-fix-my-Hikvision-NVR-s-garbled-RTSP-streams)
- [My Dahua NVR is still using H.265 even though I've requested H.264. How do I fix that?](https://help.camio.com/hc/en-us/articles/4413016069780-My-Dahua-NVR-is-still-using-H-265-even-though-I-ve-requested-H-264-How-do-I-fix-that)
- [Why is my Axis camera showing 404 Not Found?](https://help.camio.com/hc/en-us/articles/4411801102356-Why-is-my-Axis-camera-showing-404-Not-Found)
- [Camio Box Returns, Exchanges, and RMAs](https://help.camio.com/hc/en-us/articles/360055942872-Camio-Box-Returns-Exchanges-and-RMAs)
- [How much memory is used by each video stream?](https://help.camio.com/hc/en-us/articles/360051310652-How-much-memory-is-used-by-each-video-stream)

## Using Camio

### Getting Started

- [How do I get started with Camio?](https://help.camio.com/hc/en-us/articles/203259585-How-do-I-get-started-with-Camio)
- [How do enterprise deployments typically get started?](https://help.camio.com/hc/en-us/articles/360047594871-How-do-enterprise-deployments-typically-get-started)
- [How do I label events for later review and sharing?](https://help.camio.com/hc/en-us/articles/24911526515092-How-do-I-label-events-for-later-review-and-sharing)
- [How do I connect Access Control Systems to Camio for tailgating detection, door alarm verification, and contact tracing](https://help.camio.com/hc/en-us/articles/360058351472-How-do-I-connect-Access-Control-Systems-to-Camio-for-tailgating-detection-door-alarm-verification-and-contact-tracing)
- [How does the Camio team help with my evaluation / PoC?](https://help.camio.com/hc/en-us/articles/360046330732-How-does-the-Camio-team-help-with-my-evaluation-PoC)
- [How do I enter dates, times, and time ranges in the Search Box?](https://help.camio.com/hc/en-us/articles/360021150552-How-do-I-enter-dates-times-and-time-ranges-in-the-Search-Box)

### Viewing your Video

- [How do I perform forensic investigations quickly using Camio Chips?](https://help.camio.com/hc/en-us/articles/39742402961940-How-do-I-perform-forensic-investigations-quickly-using-Camio-Chips)
- [How can I make higher priority Events stand out in my Event Stream?](https://help.camio.com/hc/en-us/articles/27797418388116-How-can-I-make-higher-priority-Events-stand-out-in-my-Event-Stream)
- [How do I see the access control events associated with video?](https://help.camio.com/hc/en-us/articles/8697509595156-How-do-I-see-the-access-control-events-associated-with-video)
- [How can I zoom and pan while playing video?](https://help.camio.com/hc/en-us/articles/360061638511-How-can-I-zoom-and-pan-while-playing-video)
- [Can I stack Events together when they're related?](https://help.camio.com/hc/en-us/articles/360048731052-Can-I-stack-Events-together-when-they-re-related)
- [How can our SOC display Events from all accounts as they happen?](https://help.camio.com/hc/en-us/articles/360032757952-How-can-our-SOC-display-Events-from-all-accounts-as-they-happen)

### Alerts

- [Tailgating Alerts for Gym Owners and Managers](https://help.camio.com/hc/en-us/articles/19438200578324-Tailgating-Alerts-for-Gym-Owners-and-Managers)
- [How do I get Alerts from Camio in Slack?](https://help.camio.com/hc/en-us/articles/360048692891-How-do-I-get-Alerts-from-Camio-in-Slack)
- [How do I get tailgating alerts?](https://help.camio.com/hc/en-us/articles/360036017911-How-do-I-get-tailgating-alerts)
- [How do I get alerts?](https://help.camio.com/hc/en-us/articles/206213746-How-do-I-get-alerts)
- [How do I get alerts only for specific times of the day?](https://help.camio.com/hc/en-us/articles/360000044543-How-do-I-get-alerts-only-for-specific-times-of-the-day)
- [How do I turn alerts on/off?](https://help.camio.com/hc/en-us/articles/206581343-How-do-I-turn-alerts-on-off)

### Troubleshooting

- [How do I see the count of all streams across all locations?](https://help.camio.com/hc/en-us/articles/8293161880596-How-do-I-see-the-count-of-all-streams-across-all-locations)
- [How do I replace a camera?](https://help.camio.com/hc/en-us/articles/8129524192788-How-do-I-replace-a-camera)
- [What's the maximum length of a camera name?](https://help.camio.com/hc/en-us/articles/4489928746388-What-s-the-maximum-length-of-a-camera-name)
- [What is the minimum Pixels Per Foot (PPF) for counting people and vehicles?](https://help.camio.com/hc/en-us/articles/360057379791-What-is-the-minimum-Pixels-Per-Foot-PPF-for-counting-people-and-vehicles)
- [How can I change the minimum distance and duration for social distancing detection?](https://help.camio.com/hc/en-us/articles/360051519712-How-can-I-change-the-minimum-distance-and-duration-for-social-distancing-detection)
- [What is the minimum PPF for mask detection?](https://help.camio.com/hc/en-us/articles/360045144251-What-is-the-minimum-PPF-for-mask-detection)

### Security and Privacy

- [Firewall Hostnames for Camio Devices](https://help.camio.com/hc/en-us/articles/26518211877652-Firewall-Hostnames-for-Camio-Devices)
- [How can I disable sharing via link and downloads?](https://help.camio.com/hc/en-us/articles/360056002491-How-can-I-disable-sharing-via-link-and-downloads)
- [How can I share a group of cameras?](https://help.camio.com/hc/en-us/articles/360038487551-How-can-I-share-a-group-of-cameras)
- [How does Camio detect tailgating without PII or biometrics?](https://help.camio.com/hc/en-us/articles/360045798371-How-does-Camio-detect-tailgating-without-PII-or-biometrics)
- [How do I switch my account to use Google for sign in?](https://help.camio.com/hc/en-us/articles/360038201571-How-do-I-switch-my-account-to-use-Google-for-sign-in)
- [How do I enable two-factor authentication (2FA or 2-Step Verification)?](https://help.camio.com/hc/en-us/articles/360037969771-How-do-I-enable-two-factor-authentication-2FA-or-2-Step-Verification)

### Payments

- [How do I subscribe and pay?](https://help.camio.com/hc/en-us/articles/360037818371-How-do-I-subscribe-and-pay)
- [Can I pay for all accounts on my domain with a single invoice?](https://help.camio.com/hc/en-us/articles/360026640372-Can-I-pay-for-all-accounts-on-my-domain-with-a-single-invoice)
- [How do I update payment information](https://help.camio.com/hc/en-us/articles/360020679671-How-do-I-update-payment-information)
- [What is usage-based billing?](https://help.camio.com/hc/en-us/articles/360000680626-What-is-usage-based-billing)
- [How can I see actual usage in a billing period?](https://help.camio.com/hc/en-us/articles/360025559672-How-can-I-see-actual-usage-in-a-billing-period)
- [How do I change the number of cameras on my subscription?](https://help.camio.com/hc/en-us/articles/115000686163-How-do-I-change-the-number-of-cameras-on-my-subscription)

### Applications

- [Camio User Guide for ABC Fitness: Real-time video search (DOCKER)](https://help.camio.com/hc/en-us/articles/29663718049172-Camio-User-Guide-for-ABC-Fitness-Real-time-video-search-DOCKER)
- [Camio User Guide for ABC Fitness: Real-time video search (HELM)](https://help.camio.com/hc/en-us/articles/29662007051668-Camio-User-Guide-for-ABC-Fitness-Real-time-video-search-HELM)
- [How can I retain video events indefinitely as part of a special retention request?](https://help.camio.com/hc/en-us/articles/23743913263252-How-can-I-retain-video-events-indefinitely-as-part-of-a-special-retention-request)
- [Camio User Guide for Kisi: Tailgating detection and real-time video search](https://help.camio.com/hc/en-us/articles/13210931687444-Camio-User-Guide-for-Kisi-Tailgating-detection-and-real-time-video-search)
- [Camio User Guide for Genetec: Tailgating detection and real-time video search](https://help.camio.com/hc/en-us/articles/11640299255572-Camio-User-Guide-for-Genetec-Tailgating-detection-and-real-time-video-search)
- [Camio User Guide for Lenel S2 NetBox: Real-time video search](https://help.camio.com/hc/en-us/articles/11586826675476-Camio-User-Guide-for-Lenel-S2-NetBox-Real-time-video-search)

### Using Visual Agents

- [Specifying Time Ranges in Policies for Visual Agents](https://help.camio.com/hc/en-us/articles/43562670029588-Specifying-Time-Ranges-in-Policies-for-Visual-Agents)
- [How do I Manage a Google Group in Camio Visual Agents?](https://help.camio.com/hc/en-us/articles/39741562184084-How-do-I-Manage-a-Google-Group-in-Camio-Visual-Agents)
- [Using Vector Search](https://help.camio.com/hc/en-us/articles/39322237767956-Using-Vector-Search)
- [Connecting Axis cameras to Camio Visual Agents for Video Analysis](https://help.camio.com/hc/en-us/articles/38997766920212-Connecting-Axis-cameras-to-Camio-Visual-Agents-for-Video-Analysis)
- [How to check Axis direct-to-Camio compatibility](https://help.camio.com/hc/en-us/articles/38973646616468-How-to-check-Axis-direct-to-Camio-compatibility)
- [Improving Results from Visual Agents](https://help.camio.com/hc/en-us/articles/35892443128980-Improving-Results-from-Visual-Agents)