Camio
Partner Setup
- What's the technical overview of Camio?
- How do I set up my own site powered by Camio?
- What does a private-labeled site powered by Camio include?
- What are the options for billing and invoicing?
- How do I connect Camio to my Stripe account?
- What determines the price of Camio?
Support
- How do I test changes to a 3D Grid?
- How can I get help from the Camio team with a bug or issue?
- How many DIY Detectors can run concurrently at the edge?
- Edge, Hybrid, and Cloud Deployments
- Camio Description of Services
- What are the prerequisites for Tier 2 support?
Developer Tools
- How are Hooks processed?
- How do I create a Physical Access Control System integration? (Developer's Guide)
- Can I use the web app without any login / sign-in prompt?
- How do I exclude specific cameras from Hook callbacks?
- How do I limit Hook callbacks to certain times of day?
- How do I register callback endpoints for my domain?
Camio Box
Setup
- How to set up a Camio Flex VM Minimal in VMware Workstation?
- How to set up a Camio Flex VM in VMware ESXi/vSphere?
- How do I tune my Camio Flex VM to match the number of connected video streams?
- What do the LED indicator lights on the 1130A mean?
- Installation and Setup for Gyms
- What hostnames must a firewall permit for use of Camio Flex
Cameras, DVRs, NVRs, VMSs
- How do I connect the Milestone AI Bridge to Camio?
- How do I transfer cameras to a new Camio Box?
- How do I connect the Milestone VMS to Camio?
- Can I import cameras from a CSV file?
- How do I export cameras as a CSV file?
- How do I create a CSV file for bulk import setup of video streams?
Advanced Topics
- Why Camio can't provide a static list of IP addresses to allowlist
- Preview: Bring Your Own Storage (BYOS) with Wasabi Cloud Storage
- Time Zone Abbreviations and Names supported by Query Parser
- Bring Your Own Storage (BYOS) with AWS S3 Cloud Storage
- Can Camio boxes support NIC bonding?
- Bring Your Own Storage (BYOS) with Backblaze B2 Cloud Storage
Troubleshooting
- Card Replacement and Re-Registration Instructions for the Camio Flex 1132A - RPI5
- How do I fix my Hikvision NVR's garbled RTSP streams?
- My Dahua NVR is still using H.265 even though I've requested H.264. How do I fix that?
- Why is my Axis camera showing 404 Not Found?
- Camio Box Returns, Exchanges, and RMAs
- How much memory is used by each video stream?
Using Camio
Getting Started
- How do I get started with Camio?
- How do enterprise deployments typically get started?
- How do I label events for later review and sharing?
- How do I connect Access Control Systems to Camio for tailgating detection, door alarm verification, and contact tracing
- How does the Camio team help with my evaluation / PoC?
- How do I enter dates, times, and time ranges in the Search Box?
Viewing your Video
- How do I perform forensic investigations quickly using Camio Chips?
- How can I make higher priority Events stand out in my Event Stream?
- How do I see the access control events associated with video?
- How can I zoom and pan while playing video?
- Can I stack Events together when they're related?
- How can our SOC display Events from all accounts as they happen?
Alerts
- Tailgating Alerts for Gym Owners and Managers
- How do I get Alerts from Camio in Slack?
- How do I get tailgating alerts?
- How do I get alerts?
- How do I get alerts only for specific times of the day?
- How do I turn alerts on/off?
Troubleshooting
- How do I see the count of all streams across all locations?
- How do I replace a camera?
- What's the maximum length of a camera name?
- What is the minimum Pixels Per Foot (PPF) for counting people and vehicles?
- How can I change the minimum distance and duration for social distancing detection?
- What is the minimum PPF for mask detection?
Security and Privacy
- Firewall Hostnames for Camio Devices
- How can I disable sharing via link and downloads?
- How can I share a group of cameras?
- How does Camio detect tailgating without PII or biometrics?
- How do I switch my account to use Google for sign in?
- How do I enable two-factor authentication (2FA or 2-Step Verification)?
Payments
- How do I subscribe and pay?
- Can I pay for all accounts on my domain with a single invoice?
- How do I update payment information
- What is usage-based billing?
- How can I see actual usage in a billing period?
- How do I change the number of cameras on my subscription?
Applications
- Camio User Guide for ABC Fitness: Real-time video search (DOCKER)
- Camio User Guide for ABC Fitness: Real-time video search (HELM)
- How can I retain video events indefinitely as part of a special retention request?
- Camio User Guide for Kisi: Tailgating detection and real-time video search
- Camio User Guide for Genetec: Tailgating detection and real-time video search
- Camio User Guide for Lenel S2 NetBox: Real-time video search