If support@camio.com is helping to set up your deployment virtually, this is the information required.

1. **username and password of each RTSP stream**  
The username and password required to access the RTSP stream of the camera/NVR are sometimes different from the ones used to administer the camera/NVR. If in doubt, you can verify that you have the correct credentials by opening the RTSP stream with [VLC](https://help.camio.com/hc/en-us/articles/216390403).

2. **RTSP URL of each H.264 video stream**  
Camio knows the RTSP URL of [most cameras automatically](https://help.camio.com/hc/en-us/articles/360055790571). The stream you connect must be H.264 encoding (not H.265). However, if your camera is missing from the [current list](https://github.com/CamioCam/rtsp/blob/master/cameras/paths.csv), then the Camio team will add it prior to the day of setup by using the OUI (first 6 characters of the MAC address) to associate an RTSP URL template that looks similar to this example:

`rtsp://{{username}}:{{password}}@{{ip_address}}:{{port}}/Streaming/Channels/{{channel}}{{stream}}`

3. **IP address and name of each video stream**  
Cameras are sometimes on their own isolated LAN. If the Camio Box gateway is on the same subnet as the cameras, then it can discover the cameras automatically; otherwise, it's best to have a spreadsheet listing the IP address and name of each RTSP stream on the LAN.

4. **Network connection for the Camio Box gateway itself**  
Whether using a Camio Box or our virtual machine, [Camio Box VM,](/content/box/vm/index.html) the box or host computer must talk to both the camera LAN and these [servers on the Internet](https://help.camio.com/hc/en-us/articles/115005163366). The customer must have access to the VM host machine in order to screenshare with Camio if any network setting need changing. See the [network recommendations](https://help.camio.com/hc/en-us/articles/360029010332).

5. **email address of the end customer's primary admin contact**  
The end customer admin must sign in at [https://camio.com/app](/content/app/index.html) to create the preferred admin account and then share "Can Manage" permission with [support@camio.com](mailto:support@camio.com) only for the installation day at:

[https://camio.com/guests](/content/guests/index.html)

6. **username and password of PACS** (optional)  
For Physical Access Control System integration, the username and password of the admin account permitted to create the webhooks that relay events to Camio.

The Camio support team will send a video chat link for the day of installation so that it's simple to share screens and exchange information via copy/paste. Please read about [what can go wrong](https://help.camio.com/hc/en-us/articles/360048691211).

If you're installing without Camio support, please see the article on [preparing for installation day](https://help.camio.com/hc/en-us/articles/360034627732).